Services & Supplier Performance Evaluation
description
Every organization is having multiple Business, Enterprise or IT services and in majority of cases these services have delivery dependency on a supplier ecosystem (internal and/or external). To ensure maximum business value from the service and supplier ecosystem, it is important for the organization to have a clear visibility of service and supplier performance.
CXBERRIES consultants will assist with evaluating the service and supplier performance. We also provide guidance to establish and/or set-up the RIGHT performance dashboards and reports, based on your organization specific personas.
differentiators
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Proprietary Service & Supplier performance evaluation framework and tools
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Expertise in mapping business expectations to technical asks to performance parameters
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Expertise in mapping contracts to evaluation criteria to address organization specific nuances
benefits
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Visibility into service and supplier performance, and potential ‘bottle necks’ affecting service performance
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Performance data driven decision making on future sourcing to suppliers
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Near real time dashboards to track service and supplier performance