Experience Metrics & Agreements Consulting
description
CXBERRIES Experience Metrics and Agreements service will enable to identify, develop, implement and establish CX management metrics via customer experience-centric metrics definition, design, measurement (through observability) and improvements. This will also encompass of establishing experience measurements objectives and levels, redefinition and alignment of experience metrics with business metrics.
Further CXBERRIES consultants will design and collaboratively establish the Customer Experience Agreements (CXAs) with the supplier ecosystem.
differentiators
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Our Unique Experience Management Framework
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Experience Measurement Model
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Our proprietary Experience Level Framework starting with customer’s experience objectives to individual supplier level metrics
benefits
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Governance and controls based on ‘Metrics that Matter’ to the customer and employees
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CX level experience metrics available to observe customer journey
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Established controls to measure CX