Experience & Value Journey Design
description
Having the ‘RIGHT’ experience journey and associated value chain is critical to manage and improve customer experience. This is also a critical aspect to track transactions/ interactions and its associated customer experiences elements.
CXBERRIES Experience Journey Lifecycle Service encompasses of experience lifecycle practices to map experience journey and experience value steams to continually drive CX improvement and directly/indirectly uplift revenue, frugal investments and bring cost efficiencies at business and enterprise level.
differentiators
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Our unique Experience Journey mapping templates based on our proprietary Experience Measurement Framework
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Experience and Service Value Chain Index
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Highly skilled and Experienced consultants having in-depth knowledge and expertise in mapping CX journeys, reducing waste and driving value creation
benefits
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Integrated value focused CX journeys for specific use case and cocreated value alignment
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Cost efficiencies and streamlined CX aligned investments
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Clearly defined experience objective and associated performance metrics aligned to customer journeys
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Technology Spend aligned to Value Chain that matters to Business
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Common language between IT & Business