Experience Observability And Management
description
Various market studies have pointed out to the opportunity cost or potentially lost business for the organizations due to retaining customers, high cart abandoned rate and more. Similar challenges are further compounded by the struggle that organizations have in achieving true observability despite substantial investments they have made in systems and technology.
CXBERRIES Experience Observability & Management service will assist customers to spearhead full stack observability, performance driven migrations, experience-oriented digital monitoring, and service management that delivers value continuum to enterprises enabling them to enhance customer experience and realize ‘Potential Loss' revenues for business.
differentiators
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Integrated experience journeys leveraging intelligent systems, tools
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Governed by CXBERRIES Experience Management Framework to focus on Customer Experience Level Objectives
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Industry aligned Standardized Monitoring Policies & Templates
benefits
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Enhanced observability of services and customer interactions
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Holistic Experience metrics monitoring and improvements
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Increased self-service consumption with digital adoption
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Customer centric ops, that helps to realize potential “Lost” revenues for business
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Increase digital experience with predictive monitoring, which helps in delivering new technologies/functionalities for better customer reach