Service Management
Maturity Assessment & Transformation
description
Knowing the current baseline/maturity, the gaps and the long term organizational strategy/roadmap is the key to have the right transformation strategy and the plan.
CXBERRIES consultants will perform a 360-degree maturity assessment of your organization’s business, enterprise or IT services, policies, processes, functions, tools and partner/supplier ecosystem. We will baseline the current maturity. We will provide a step-by-step transformation roadmap covering the strategic, tactical and operational aspects, with value driven actions and potential outcomes that imparts visibility on the value that can be realized though the transformation journey.
differentiators
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Comprehensive assessment methodology covering varied organizational dimensions - policies, processes, systems, functions, and related aspects
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Customized assessment tailored to specific needs and challenges of each organization
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Data analytics and evidence-based findings & recommendations
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Our unique value driven transformation prioritization model that enables step-by-step transformation roadmap
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Our distinct cost, effort and risks driven costing model that provide investment guidance for each transformation opportunity
benefits
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Baselined maturity across a broad set of parameters that provides overall maturity along with that of individual functions/teams and suppliers
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Comprehensive assessment report with step-by-step outcome focused transformation roadmap
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Clear investment and value guidance for outcome driven decision making
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Value driven insights for quick decision making
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Structured mechanism to track the progress and outcome for each opportunity